The Organizational social system of Convergys® Tammy Horton-Stein University of Phoenix MGT 330 June 4, 2012 Carl Nunziato The Organizational Structure of Convergys® Convergys® is a leader in client management and is focuses on support organizations find ways to enhance the value of their knob relationships. Convergys handles billions of customer interactions each year for other organizations and companies. Convergys has approximately 75,000 employees planetary who process clients by balancing the demands of increased revenue, reducing costs, and up(a) customer satisfaction with a mix of technology, analytics, and agents. Among Fortune ergocalciferol companies, everywhere half of the top 50 are clients that swan their nigh important relationships to Convergys (Convergys, 2012, para. 1). Convergys has businesses in 24 of the 50 Continental united States and three provinces in Canada as well as Europe, mettle East, Africa, Asia Pacific, Latin America, and South America. Organizational Structure The organisational consistence structure of Convergys® is hierarchical.
The headman Executive Officer is Jeffrey Fox with the avocation people honest under his command; Chief financial Officer, Earl Shanks; Chief randomness Officer, JG; Customer Management, AA; Information Management, RL; President sexual union America, JB; and Senior Vice-President, JH. to each one of these have employees in their range of command. They are in encumbrance liaisons to the Chief Executive Officer. The organisational structure of Convergys® is a multinational structure with ea ch psyche reporting to a original except o! ne. Each form having ranks within the division and the sieve entities within that division as well as having a hierarchical command. The organizational structure at Convergys® combines some(prenominal) other structures to make the structure that works the best...If you want to go bad a full essay, enounce it on our website:
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